Has Nintendo forgotten the core?

IGN asked Nintendo's VP of Corporate affairs if Nintendo has forgotten the core. Naturally, she said no:
Nintendo cares a great deal about our core gaming fans who have enjoyed Nintendo products and games for many years, and we continue to develop with this consumer in mind. But what we've done, in the simplest terms, is to look at the video game market in a different way. Contrary to some of the feedback I've received from game enthusiast media, we have not shifted focus to the casual market, but, rather, have expanded our efforts to include them.She continues:
This may sound like typical blah, blah, blah "corporate speak," but we really are about making games for everyone. Different players, even among those who describe themselves as "hard core," have different tastes. Some like racing games, while others are into role-playing games. We're breaking down the barriers that separate the core and casual gaming groups. We think the two can coexist peacefully and play together. And since I am a self-described member of that expanded audience, I sure hope that's true!My take
1. One of the biggest challenges for lifestyle marketers is balancing "the core" with growth. As the brand gets bigger, the core consumers often feel left behind. They can be bitter, because they feel like they're the ones who got the brand to where it's at, only to be forgotten as more profitable (and less critical) new consumers start paying attention to the brand. These tensions are inevitable, but managing them is tough.
2. I'm not a PR expert by any means, so I'm doing a bit of armchair quarterbacking here, but I thought her second response was a lot more effective than the first. Like she said, the first part did sound like "corporate blah blah," which is exactly what the core doesn't want to hear. On the other hand, she sounded great when she used authentic, natural language.
Labels: video games


